Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use Xazez's financial sentiment analysis services.

Information We Collect

We collect several types of information to provide and improve our machine learning financial services. Understanding what we collect helps you make informed decisions about using our platform.

Personal Information

When you register for our services, we collect your name, email address, phone number, and billing information. We also collect your professional background when you sign up for our learning programs or webinars. This information helps us tailor our content and communicate effectively with you about our services.

Usage Data

We automatically collect information about how you interact with our platform. This includes pages visited, features used, time spent on different sections, and your preferences within our sentiment analysis tools. We also track which financial markets you analyze most frequently and the types of reports you generate.

Technical Information

Our systems collect your IP address, browser type, device information, and operating system. We use cookies and similar technologies to remember your preferences and improve your experience. This technical data helps us optimize our platform performance and ensure compatibility across different devices.

Data Category	Examples	Purpose
Account Information	Name, email, phone, billing details	Service provision, account management, billing
Platform Usage	Features accessed, analysis preferences, session duration	Service improvement, personalization
Communication Data	Support messages, feedback, webinar participation	Customer support, service enhancement
Marketing Preferences	Newsletter subscriptions, communication preferences	Targeted communications, relevant content delivery

How We Use Your Information

Your information serves multiple purposes in delivering our financial sentiment analysis services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your experience with our platform.

Service Delivery

We use your information to provide our core machine learning services, including generating financial sentiment reports, processing market analysis requests, and maintaining your account. Your usage patterns help us customize the platform to show the most relevant financial data and insights for your needs.

Communication and Support

We use your contact information to send service updates, respond to your inquiries, and provide technical support. We also send educational content about financial analysis and invite you to relevant webinars based on your interests. You can control these communications through your account settings.

Processing your financial analysis requests and generating sentiment reports
Customizing your dashboard to display relevant market data and insights
Sending important service announcements and platform updates
Providing customer support and responding to your questions
Improving our machine learning algorithms based on usage patterns
Delivering educational content and learning program materials
Ensuring platform security and preventing unauthorized access
Complying with legal obligations and regulatory requirements

Machine Learning Enhancement

We use aggregated and anonymized usage data to improve our sentiment analysis algorithms. This helps us provide more accurate financial insights while protecting your individual privacy. Your personal trading decisions and specific analysis patterns remain confidential.

Data Sharing and Disclosure

We take data sharing seriously and only share your information when necessary to provide our services or when required by law. We never sell your personal information to third parties for their marketing purposes.

Service Providers

We work with trusted third-party service providers who help us operate our platform. These include cloud hosting services, payment processors, and analytics providers. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority. We also reserve the right to share information to protect our rights, prevent fraud, or ensure the safety of our users. In such cases, we'll notify you unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We'll provide notice and ensure the receiving party maintains the same privacy protections outlined in this policy.

We maintain strict data sharing agreements with all partners and regularly audit their security practices. Your financial analysis data and personal information are never shared with competitors or used for purposes beyond what's necessary to provide our services.

Your Privacy Rights

You have significant control over your personal information. We respect your rights and provide multiple ways to access, modify, or delete your data. Understanding these rights helps you make informed decisions about your privacy.

Access and Portability

You can access your personal information through your account dashboard. You also have the right to request a copy of all data we hold about you in a portable format. This includes your account information, usage history, and any analysis reports you've generated.

Correction and Updates

You can update most of your personal information directly through your account settings. For data that cannot be changed through the platform, you can contact our support team. We'll promptly correct any inaccurate or incomplete information.

Deletion and Retention

You can delete your account at any time, which will remove your personal information from our active systems. Some information may be retained for legal or business purposes for up to seven years, but it will be anonymized and no longer linked to your identity.

Right	Description	How to Exercise
Access	View and download your personal data	Account dashboard or email request
Correction	Update inaccurate or incomplete information	Account settings or contact support
Deletion	Remove your personal information	Account deletion or written request
Opt-out	Stop marketing communications	Unsubscribe links or account preferences

Data Security and Protection

Protecting your information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, modification, or disclosure. Our security measures are regularly updated to address emerging threats.

Technical Safeguards

We use industry-standard encryption to protect data both in transit and at rest. Our servers are hosted in secure facilities with 24/7 monitoring, redundant systems, and regular security audits. All data transmissions use SSL encryption, and sensitive information is stored using advanced encryption methods.

Access Controls

We implement strict access controls to ensure only authorized personnel can access your information. Our staff undergo background checks and receive regular security training. Access to personal data is logged and monitored, with different permission levels based on job responsibilities.

Incident Response

We maintain a comprehensive incident response plan to address any potential security breaches. In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide details about what information was involved and what steps we're taking to resolve the situation.

Financial Data Protection

Given the sensitive nature of financial information, we employ additional security measures including multi-factor authentication, regular penetration testing, and compliance with financial industry security standards. Your trading patterns and analysis data receive the highest level of protection.

International Data Transfers

As a global financial technology company, we may transfer your information to countries outside Australia to provide our services. We ensure all international transfers comply with applicable privacy laws and maintain adequate protection for your data.

Transfer Safeguards

When we transfer data internationally, we use approved transfer mechanisms such as standard contractual clauses or adequacy decisions. All recipients are contractually required to provide the same level of data protection as required under Australian privacy law.

Cloud Services

Our primary data processing occurs within Australia, but we use cloud services that may store backup copies in other countries with strong privacy protections. These jurisdictions include the European Union, Canada, and other countries with adequate privacy frameworks.

You can contact us if you have concerns about international transfers of your data. We'll provide specific information about where your data is processed and what protections are in place.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, analyze usage patterns, and provide personalized content.

Essential Cookies

These cookies are necessary for our platform to function properly. They enable you to navigate our site, access secure areas, and use features like your account dashboard. These cookies don't collect personally identifiable information and cannot be turned off.

Analytics and Performance

We use analytics cookies to understand how visitors interact with our platform. This information helps us improve our services and identify areas for enhancement. These cookies collect aggregated data and don't identify individual users.

Personalization

Personalization cookies remember your preferences and settings, such as your preferred market regions or analysis types. This allows us to customize your experience and show relevant content when you return to our platform.

You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality and your user experience.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child, we will take immediate steps to delete that information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We will investigate and take appropriate action to remove the information from our systems.

Age Verification

We require users to confirm they are at least 18 years old during registration. Our terms of service explicitly state that our platform is intended for adult users only, particularly given the complex nature of financial analysis and investment-related content.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any material changes through email or prominent notices on our platform.

Notification Process

For significant changes that affect how we collect, use, or share your information, we'll provide at least 30 days notice before the changes take effect. This gives you time to review the updates and make informed decisions about continued use of our services.

Version Control

We maintain a history of policy versions with clear timestamps. You can request information about previous versions of our privacy policy and what changes were made between versions.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and transparently.

Email: [email protected]

Phone: +61 2 6921 2683

Address:
Xazez Privacy Team
13 Wunsch Court
Zuccoli NT 0832
Australia

We aim to respond to all privacy inquiries within 5 business days. For urgent matters related to data breaches or security concerns, please call us directly.

Last Updated: March 15, 2025